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Our meters communicate via cell signals throughout the day. If communications are lost or intermittent, we are notified and exchange the meter.
Before we exchange your meter, we will knock on your door to let you know we are there. You will experience a brief outage. Once the meter is exchanged, we will check with you again, to let you know we are done.
APS employees and contractors wear ID badges and will provide their employee ID number upon request. You can call 602-371-3614 800-240-2014 (outside metro Phoenix) at any time if you would like to verify an employee’s ID. They will not enter your home.
No. If you are not home, we will still exchange your meter. You may notice blinking clocks when you return.
For safety reasons, access to the meter and electric panel should always be readily accessible to APS. This means we must be able to access our equipment quickly and conveniently during all reasonable hours of operation for maintenance, inspection, or testing, without climbing over or removing obstacles, obtaining special permission, keys or security clearance. If your breaker panel is locked, please be sure to remove the lock.
Contact Customer Support at 602-371-3614 (Phoenix area) or 800-240-2014 (other areas).
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