june 15, 2017
how aps linemen get your power back on
preparing for monsoon season
PHOENIX – It’s 11:00 at night and Scott Kahrs’ phone is ringing. He
rushes to get dressed as thunder cracks and rain slams into the windows of his
home. Soon enough, Kahrs is headed into work. For
an APS troubleman, this is just a day on the job. A former troubleman and
lineman who now supervises crews in Phoenix, Kahrs knows firsthand what storm
season means for people working on the front lines at APS.
“At APS there are more than 6,000 people dedicated to keeping the
lights on, but when the power is out, getting it back on is never simple,” said
Kahrs. “You may see a crew on the side of the road next to a broken pole, but
before we can fix it, we have to call Arizona 811 to dig, get a new pole
delivered to our location, and assemble the proper team to fix the
Line work is a dangerous job. In addition to the safety of APS crews,
Kahrs is always focused on the safety of customers. “Many times, if a wire is
down, there is no way to tell that it is energized. You can’t see it, smell it,
or hear it; it doesn’t look any different than any other wire, but it is
actually energized,” Kahrs said. “Assume every line is energized and stay at
least 100 feet away.”
customers to follow these five tips to stay alert and safe when storms
informed. Sign up for outage alerts at aps.com
and download the APS mobile app for Android
and iPhone users. The app provides quick access to many tools including the APS
outage map and APS social media feeds. The outage map will provide customers
with the most up-to-date information during power outages.
ahead. A little preparation can go a long way when it comes to safety.
Create an emergency supply kit that contains non-perishable food items, water,
a first-aid kit, a car charger for mobile phones, flashlights, extra batteries
and any necessary medication.
away from all downed lines. Treat any downed line as if it is energized and
keep at least 100 feet away. If you see a downed line, call 911 first and then
power lines free and clear. Call APS if you notice a tree too close to APS
power lines. APS will send a forestry representative to assess the situation
within 10 business days. APS prunes or removes trees that are growing into
high-voltage electrical distribution and transmission lines along streets,
alleys and easements.
safe on the road. If your vehicle comes into contact with a downed power
line, stay inside the vehicle, remain calm, call 911 and then call APS.
According to Kahrs, the long hours of work come with rewards. “After making repairs and closing a switch,
you can see lights come on across a neighborhood,” said Kahrs. “I take a minute
to think about how we just got the power back on for 100 or 200 people who have
probably been uncomfortable, sweating and worried. Electricity is such an
important piece of our lives, and you don’t realize how much you rely on it
until it’s out,” he added. “Sometimes we hear cheers from people when they
finally hear their AC kick back on. That is just a happy sound.”
For information about a specific outage or to report a service
interruption, APS asks customers to call 855-OUTAGES or visit aps.com.
about 2.7 million people in 11 of Arizona’s 15 counties, and is the Southwest’s
foremost producer of clean, safe and reliable electricity. Using a balanced
energy mix that is nearly 50 percent carbon-free, APS has one of the country’s
cleanest energy portfolios, including both Palo Verde Generating Station and
renewable energy. The company is also a proven leader in introducing technology
and services that offer customers choice and control over their energy
consumption. With headquarters in Phoenix, APS is the principal
subsidiary of Pinnacle West Capital Corp.