november 16, 2014
aps joins other utilities to warn customers about scams as part of inaugural "utilities united against scams" day
PHOENIX – Today marks the first Utilities United Against Scams Day,
when gas, electric and water utilities across the nation are coming together to
warn customers about the continued threat of consumer scams.
“APS customers are often targeted by criminals looking to take
advantage of our fundamental need for electricity to power our lives,” said Stacy
, APS Vice President of Customer Service and Chief Customer
Officer. “These criminals can be very convincing and often target those who are
most vulnerable, including small-business owners, seniors and non-native
Most utility scams involve criminals posing as electric, natural gas or
water provider employees – either in-person, over the phone or online – and
demanding immediate payment via cash or reloadable debit cards while falsely
threatening to disconnect the customer’s service. Customers who believe
they have been targeted by scammers impersonating an APS employee should follow
- Always decline to pay any caller or visitor
claiming to be an APS representative. These callers typically ask for a
prepaid card, such as a Green Dot card, a wire transfer or similar form of
payment. The most nefarious of these callers often bring an intermediary onto
the call to help execute the transaction.
- Hang up the phone or close the door. Then call
our customer service office at (602) 371-7171.
- Ignore suspicious requests for personal
information such as bank account numbers, usernames and passwords, credit card
numbers or Social Security numbers.
- Delete all emails that demand immediate payment
or personal information or are from a company that is not APS.
- Contact local police through the
non-emergency telephone number or contact the Federal Trade Commission: https://www.ftccomplaintassistant.gov/
UUAS is a collaborative effort among the electric, gas and water
utility industries to help prevent utility service fraud through education,
awareness and customer advocacy initiatives. A primary goal of this collective
effort is to help customers learn how to identify and avoid utility-related
“APS works with local and national law enforcement to monitor, track
and, when possible, prosecute those responsible for committing these types of
crimes against our customers,” said Bob Parrish, Director of Enterprise
Security for APS.
serves about 2.7 million people
in 11 of Arizona’s 15 counties, and is the Southwest’s foremost producer of
clean, safe and reliable electricity. Using a balanced energy mix that is
nearly 50 percent carbon-free, APS has one of the country’s most substantial
renewable energy portfolios, and owns and operates the Palo Verde Nuclear
Generating Station, the country’s top power producer and largest producer of
carbon-free energy. The company is also a proven leader in introducing
technology and services that offer customers choice and control over their
energy consumption. With headquarters in Phoenix, APS is the principal
subsidiary of Pinnacle West Capital