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how can we help?

you can reach us: online, by phone, or in person
We try to respond to all email messages within 72 hours. If you need immediate assistance, it’s always best to call our 24-hour Customer Care Center at 602-371-7171. Outside metro-Phoenix, dial 800-253-9405.
you can reach us: online, by phone, or in person
We try to respond to all email messages within 72 hours. If you need immediate assistance with your business account, it’s always best to call our Business Customer Care Center at 602-371-6767. Outside metro-Phoenix, dial 800-253-9407.
APS has representatives throughout the state ready to take your construction questions. The offices are set up to cover geographic areas.
In metro-Phoenix, please use the maps to identify your contact, based on your project type.
For all other areas or for general construction questions, please call the number for your area listed on the chart below.

project type


New subdivisions, apartments/condos Customer Project Managers (CPM)
Custom homes with no utilities or transformers on or near the lot
(within 200 feet) 
Customer Project Managers (CPM)
New service including custom homes with utilities on or near lot
(within 200 feet) 
Service coordinator
Relocating service panel Service coordinator
Replacing/ upgrading service panel Service coordinator
New or changes to non-metered service Service coordinator
Installation or removal of temporary construction power Service coordinator
Removal of overhead or underground service lines Service coordinator


coverage area
Metro-Phoenix Customer Construction West
Metro-Phoenix Customer Construction Central 602-371-7257
Metro Area 51st Ave., East to 16th St., Black Canyon City to Salt River South
Metro-Phoenix Customer Construction East 602-493-4401
Metro Area East of 16th St.
Buckeye 623-932-6677 Customer Project Managers (CPM) Map
Casa Grande 520-421-8370 Customer Project Managers (CPM) Map
Cottonwood 928-646-8452 Customer Project Managers (CPM) Map
Douglas 520-364-4451 Customer Project Managers (CPM) Map
Globe 800-253-9405 Customer Project Managers (CPM) Map
Flagstaff 928-773-6414 Customer Project Managers (CPM) Map
Customer Project Managers (CPM) Map
928-669-2248 Customer Project Managers (CPM) Map
Customer Project Managers (CPM) Map
Prescott 602-371-7171 Customer Project Managers (CPM) Map
Show Low
Customer Project Managers (CPM) Map
Customer Project Managers (CPM) Map
928-289-6495 or
928-289-3419 for customers on Hopi reservation
Customer Project Managers (CPM) Map
Customer Project Managers (CPM) Map
928-782-7151 Customer Project Managers (CPM) Map


residential customer care
phoenix-metro: 602-371-7171
other areas: 800-253-9405

business customer care
phoenix-metro: 602-371-6767
other areas: 800-253-9407


asistencia en espanol
other areas:


for the Deaf (TDD)
AZ relay service:
dial 711

pay in person

  • payment location
  • kiosk
  • aps office
did you know?
You can pay your bill from your checking or savings account free of charge,
24-hours-a-day, seven-days-a-week online or by calling us at 602-371-7171 (metro Phoenix) or 800-253-9405 (other areas).
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during 2009 and 2010, navigant, an independent third party measurement, evaluation and results, (MER) contractor.

office locations
APS office locations are closed on Martin Luther King, Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving (Thanksgiving Day & the Friday after Thanksgiving), Christmas Day and New Year's Day.
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Bisbee office101 Naco Hwy. Bisbee, AZ 85603Mon-Fri 8:30 am - 1 pm, 2 pm - 4:30 pmCorner of HWY 92 & Naco HWY in the Safeway Plaza. Closed for lunch.
Buckeye office615 N 4 St. Buckeye, AZ 85326Mon-Fri 8:30 am - 5 pm 
Casa Grande office318 N Marshall St. Casa Grande, AZ 85222Mon-Fri 8:30 am - 5 pm 
Chandler office175 S Arizona Ave. Chandler, AZ 85225Mon-Fri 8 am - 5 pmInside Chander City Hall. There is a shared payment drop box near the parking lot on Chicago St.
Copper Square office145 E Jefferson St. Phoenix, AZ 85004Mon-Fri 8:30 am - 5 pmInside US Airways Arena, next to ticket booth. Parking validation is available.
Cottonwood office1250 E Hwy 89A Cottonwood, AZ 86326Mon-Fri 8:30 am - 1 pm, 2 pm - 5 pmclosed for lunch
Douglas office1034 F Ave Douglas, AZ 85607Mon-Fri 8:30 am - 4:30 pm 
Flagstaff office211 W. Aspen Ave. Flagstaff, AZ 86001Summer Hours - 7 am - 4 pm (May 1 - Aug 31), Winter Hours - 8 am - 5 pm (Sept 1 - Apr 30) 
Gilbert office119 N Gilbert Rd. Gilbert, AZ 85234CLOSEDThis office has been permanently closed. Please visit our Chandler office at 175 S Arizona Ave. Chandler, AZ 85225.
Glendale office5723 W Glendale Ave, Glendale, AZ 85301Mon - Fri 8:30 am - 5 pm 
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call us
monday-friday - 8 a.m. - 8 p.m.
saturday - 8 a.m. - 6 p.m.
sunday - 8 a.m. - 4.30 p.m.
other areas:


written correspondence:

PO Box 53933 Sta. 3200 Phoenix, AZ 85072-3933

mail your payment to:

PO Box 2906 Phoenix, AZ 85062-2906