Here's how it works:
Once your information has been verified, the installer will review the application and perform a remote analysis based on the photo you upload.
If the location of your water heater appears to be able to accommodate the heat pump water heater, you will be contacted by the installer to schedule a site survey appointment at your home.
FAQs for participating customers
This program will allow us to study the effectiveness of heating the water during off-peak (lower cost) hours and avoiding high energy demand periods.
The amount of time required for installation at each home will vary based on several factors. A typical install takes 1-2 business days. You will need to be at the home during the initial inspection to provide the installer access to your home. And during the installation of the water heater, the installer will require unrestricted access to the area where the water heater may be placed.
A minimum of a 30” x 74” water heater plus clearance for additional equipment is needed for the 80- gallon unit (for energy storage purposes, the largest water tank is preferred, if your space can accommodate it). Based on the space available, one of the following three Ruud units may be installed:
Yes. However, the water heater will not use the energy generated from the solar system to heat the water. It will charge with energy from the grid.
NOTE: Customers who have rooftop solar and are currently on a grandfathered plan with net metering would need to switch to one of the current time-of-use plans and would not be able to go back to a grandfathered service plan once the program has ended.
If the ownership of the home changes, through the sale of the home or otherwise, the subsequent homeowner(s) can elect to take your place as the participant in the program.
If you retain ownership of the home but move out for any reason, you would retain ownership of the water heater. Please notify us about any residency change at firstname.lastname@example.org.
Participants will receive an instant rebate for the water heater, valued at up to $6,000 with professional installation, and will own the unit.
- Always make sure you have the Rheem EcoNet app on your mobile phone and keep your water heater connected to the app.
- Disable “Follow Schedule” in the Rheem EcoNet App.
- For help at any time with the Rheem EcoNet app or water heater, call Rheem EcoNet Support at (800) 255-2388 and tell them you are an APS Reserve Rewards participant.
The water heater will be covered by both a manufacturer’s warranty and an installation warranty. Please contact the installer for any service requests.
You will receive a rebate for the entire cost of the water heater. Rebate is only available to APS customers. Contact your tax advisor with any tax-related questions.