Ideal candidates are critical thinkers who can deal with ambiguity and make decisions with our customers’ best interests in mind. They have worked in a customer service capacity before and have demonstrated confidence in decision making in both written and spoken communication. They pick up new technologies quickly and are committed to an environment of continuous improvement. They are curious and open to the growth and development opportunities APS provides employees. They have a strong work ethic with an emphasis on providing supportive and empathetic customer service. They are willing to handle difficult and complex customer interactions while maintaining a high level of professionalism.

Job Requirements include a high school diploma or equivalent, plus one year of customer service experience with a track record of finding solutions that create excellent customer experiences. Candidates should be proficient with a computer, calculator, mouse and keyboard. Working knowledge of Microsoft Office Suite products is preferred. Candidates must demonstrate excellent verbal and written communication skills and basic math skills.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).