APS Warns Customers of Fraud

APS has received reports of individuals misrepresenting themselves to customers as APS employees to gain entry to a customer's home. APS customers have also reported contractors selling renewable energy and energy-saving equipment claiming their company was affiliated with APS.

Any customer who is contacted by a person claiming to be an APS employee should look and/or ask for the following:

• An APS employee identification card with the APS logo and the employee's photo.
   
• A clearly marked APS vehicle.

APS representatives may not always wear uniforms with the APS logo. However, all permanent employees are required to carry identification. On occasion, the company uses contract workers who are required to carry a letter of introduction from APS.

While APS offers rebates on renewable energy equipment and energy efficiency products installed by a number of companies, we are not otherwise affiliated with those companies.

If there ever is a question about the validity of a person claiming to be an APS representative, customers are urged to ask for an employee identification number and to call the Customer Care Center at (602) 371-7171 to verify employee status.

If a person is misrepresenting himself/herself as an APS employee, customers should immediately call 911.

More Safety Tips