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Am I required to pay a deposit?
If you are an existing customer transferring service you may be required to pay a deposit. This is determined by your payment history over the last 12 months.
If you are a new APS customer, with your permission, APS will run an Equifax credit score to determine if a deposit will be required.
If you choose to waive an Equifax credit check, a verification check will be completed, and a deposit will be required. Or you can provide a letter of credit (see below) in lieu of the deposit, and a verification check will be completed. A verification check does not affect your credit score.
Can I provide of Letter of Credit in lieu of paying a deposit?
For new APS customers, in lieu of a deposit, APS will accept a letter of credit verification from an electric utility company where service was received for at least 12 consecutive months within the past two years.
Once an acceptable Letter of Credit has been received, a verification check will be performed, and service will be scheduled for connection.
An acceptable Letter of Credit will contain the following:
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No more than two delinquent payments in the last 12 months
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No returned checks in last 12 months
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No disconnection of service for non-payment in last 12 months
Please submit your Letter of Credit by fax at (602) 944-8208, or mail to PO Box 53933 Sta. 3200, Phoenix, AZ 85072-3933.
When will my deposit be applied to my account?
Your deposit will be retained until you have achieved 12 consecutive months of prompt payment history. Once good payment history is established, your deposit, plus interest, will be applied to your 13th month bill. If you disconnect service before your deposit is applied, it will be credited to your final bill and a check will be sent to you for any remaining credit.
Good payment history consists of
- no more than 2 late payments within 12 consecutive months
- no disconnections of service for non-payment within 12 consecutive months
Another utility company will waive my deposit if I provide my APS payment history. How do I obtain an APS Letter of Credit?
You can view and print an APS Letter of Credit through our Web site. Letters of Credit are not available for non-residential accounts, accounts that have been inactive for 2 years or more, customers with a delinquent bill and customers with closed accounts that were active for less than 6 months.
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