|
How much is my bill?
You can view your bill by logging onto aps.com with your username and password. Access the View Bill Detail link to get your current bill.
When is my bill due?
On your statement, to the top right there is a "due by date" which can vary each month depending on the number of days in the billing cycle.
What is the grace period?
A bill is considered delinquent if payment is not received within 15 calendar days from the bill date.
Why is my bill so high?
There are many factors involved in the amount of your bill. Here are some things you can check for causes of high bill.
I want to see my previous billing history.
Log onto your aps.com account and choose the More Account History link located under Account Options. You can choose: all information, payments only, statements only and then click the Next button at bottom of page. Once information is displayed, click the print button.
When will I receive my first bill?
You can expect to receive your first bill no later than 45 days after connecting service. If you do not receive your first statement within this time frame, please contact us.
I didn’t receive my bill. What should I do?
You can log onto aps.com and enter your username and password to access your account. You can view current billing detail, and pay your bill online.
How do I get a duplicate copy of my bill?
From My Account page click on View Bill Detail. You can access the exact copy of your bill, and you also have the option to print if desired.
Can I change my billing date to another date?
No. Our billing due dates coincide with when the meters are read. Although we cannot change the billing date, we do allow 15 days from due date before the bill is considered delinquent.
How do I read my bill?
Log on to aps.com with your username and password. Select View Bill Detail to see a breakdown of your monthly energy usage.
I made a partial payment online. When I log on to my account it doesn't reflect a scheduled payment, why?
This is a reminder that there is still an outstanding balance on the account. When you click on Pay Online, it shows how much is still due on the account and allows you to make another payment. Once payment in full has been scheduled, the line will reflect Scheduled Payment.
I didn't receive my bill. Why am I charged a delinquent fee?
Once the billing grace period has ended, a delinquent fee of 1.5 percent is assessed to the account. Bills are sent out regularly by U.S. mail or to the e-mail address provided.
BACK TO TOP
How do I enroll in AutoPay?
Log onto aps.com with your username and password. Click on the AutoPay link located under Account Options, click on Proceed to Terms, and "I agree." Enter your bank account information, hit submit and enroll in AutoPay. If your bank account information is already on file, you will not be asked to enter bank account information again.
How do I de-enroll from AutoPay?
Once you log onto your account, click on Payment Options to the right. Click on de-enroll from AutoPay and submit.
I am on SurePay. Can I update my bank information online?
SurePay is a manual process which requires a SurePay application to be submitted with a voided check or deposit slip. You can only update your bank information online if you signed up for AutoPay online.
I am on SurePay. How can I stop my printed bills?
Register at aps.com, log on with your username and password, and from the My Account Page, Click on the link to the right to Turn Paper Billing Off. Select the "Only electronically, with e-mail notification" billing preference, verify your e-mail address, and hit Submit.
How do I sign up for online billing?
Once you have registered at aps.com, log on to your APS account and choose My Profile. Next, go Manage Bank Account Information, enter your bank information, and submit. You can log on to your account each month and pay your bill with your securely stored information, or sign up for AutoPay. With AutoPay your payment is deducted from your bank account on the date it is due.
Do you accept credit and debit cards?
APS does not accept credit or debit card payments directly. However, we have partnered with another company, NCO, to provide these services. Make a payment now.
Can I put my credit or debit card on automatic billing?
No. APS has arranged for NCO epayments to accept credit/debit card payments for our customers. NCO does not retain APS customer information to enable automatic billing. If you prefer to pay by credit/debit card, NCO will accept the payment.
Why is there a fee for credit and debit cards?
NCO collects a convenience fee for credit and debit card payments. APS does not charge for, nor receive any portion of these fees.
Can you retain my banking information?
We will securely store your bank information. Each month just log onto your account and access the Pay Bill link. This page displays the bill due date with a drop-down to change the payment date (you could be assessed a deliquent fee if the payment is received more than 15 days from the billing due date). You will also see the amount due, a box to add $1-9 to SHARE, your phone number and e-mail address. To complete the transaction, hit Next at the bottom of the screen.
Can I make a payment arrangement online?
Yes. Log on to aps.com with your username and password. From My Account page on the right, access the payment arrangement link. You can choose to pay the delinquent amount, or the delinquent amount plus the current amount due.
I made a payment arrangement. Can I view the details?
Once a payment arrangement has been made by phone, online, or with an APS representative, you will be able to view the arrangements. Log onto your account with your username and password. On the My Account page you will see a link to the right titled View Payment Arrangements. Once you access this link, all current arrangements will be displayed.
I need an extension to pay my bill. What can I do?
You can call our Customer Care Center at (602) 371-7171 in the Phoenix area or (800) 253-9405.
What can I do to stop my service from being disconnected?
To avoid an interruption in service, the delinquent amount must be paid before the close of business on the day prior to the shut off date printed on the statement. If you are unable to pay by the due date, you may log onto our secure site to make a payment arrangement. If you do not have a username or password, please register. You can also contact the Customer Care Center at (602) 371-7171 in the Phoenix area or (800) 253-9405.
If I only make a partial payment, will my services be shut off?
It is possible that your electric service may be disconnected for non payment; however, you might be able to make payment arrangements for your delinquent amount. To see if you are eligible for an arrangement, and to avoid interruption of service, please call the Customer Care Center at (602) 371-7171 or (800) 253-9405 to make payment arrangements.
What payment options do you offer?
Debit and credit card payments are accepted online and by phone from our third party vendor NCO.
Can I pay my bill in person?
We have over 250 APS payment stations throughout the State. You can pay by cash, check, cashier’s check or money order at these locations. We also have other payment options available.
I want to mail my payment. What is the address?
You can send your payment to: PO Box 2906, Phoenix, AZ 85062-2906
Where can I pay my bill in person?
You can pay your bill online at aps.com, by U.S. mail, or visit one of our more than 250 payment locations.
How do I turn my printed paper bill off, or turn my paper bill back on?
Log into your APS account and choose either 'Turn Paper Billing Off' or 'Turn Paper Billing On.' You will be asked to verify your e-mail address. AutoPay customers do not receive a printed billing statement, so they cannot turn their Printed Bills back on.
How can I save on my electric bill?
Check to see many ways to save on energy and lower your electric bills.
Does APS perform a home energy analysis?
Get a quick idea on how you use energy, and ways to save.
I want to know when my meter will be read.
The meter read schedule shows the dates when APS will read your meter. Please check the schedule to provide our meter readers with unassisted access to your electric meter during these dates. This will ensure an accurate billing statement.
Or, you can call the meter read info line at (602) 371-3658 for Metro Phoenix or (928) 336-9818 for Yuma the evening prior to the first read date on your schedule to determine if arrangements for access are necessary.
How do I read my meter?
Reading a meter with dials isn’t too difficult, but everyone can use some practice. Each dial looks like a clock with the numbers 0 through 9 around the outside. The hands, which rotate in alternating directions, point to the read for each dial. If your meter does not have any dials on it, you have a digital only meter. (All of the reads are shown in a window on the meter’s face, digital meters which is easier to read). For a kilowatt-hour read once you have read your meter, subtract this read from a previous read to determine how many kilowatt hours have been used.
There is something wrong with my meter. Can you test it?
If you feel there is a problem with your meter, please contact our Customer Care Center at (602) 371-7171 or (800) 253-9405.
BACK TO TOP
More Frequently Asked Questions
|
