Frequently Asked Questions about Payment Due Date

What happens if I don't pay my bill by the due date?
A fee of 1.5 percent will be assessed on charges not received within 25 days of the billing date. Any charges not paid by the due date will be considered delinquent and subject to service interruption. 

If you anticipate a difficulty in paying your bill on time, please contact our Credit Department at (602) 371-7607 prior to your delinquent due date. A review of your account will be completed to determine if we are able to extend your payment date. 

You may also make payment arrangements right here on aps.com once you have completed your online registration.

How will I know if my service may be interrupted?
If payment is not received in full by the delinquent due date, then you will receive a disconnect notice. A disconnect notice may be sent by mail and/or an APS representative may leave the notice at your home or business. 

If an APS representative leaves a notice, a field charge of $15 plus tax will be added to your bill. Failure to pay the identified amount by the date indicated on your written notice may result in a disconnection of electric service. 

What is my cost to restore service?
If electric service is disconnected for non-payment, the full account balance plus a security deposit will be required prior to restoring your service. Service will be restored the next business day after payment in full has been received. A reconnect fee ranging from $25 to $125 plus tax will also be added to your next bill.