Steps to Take 
First Things First

When your power goes off, check your neighborhood. If you are the only one without power, check to see if a fuse in blown or the main circuit breaker has tripped.

If you don't find a problem there, look outside at the service wire connected to your house. If it is down, don't go near it since it may be charged with electricity. Instead, immediately call APS or your local fire department.

If other homes in your neighborhood are without power, notify APS. If you can't get through, chances are many other people are calling us and our switchboard is busy. Please continue trying until you get an answer.

When you call, we will need your name, address, phone number, how long your power has been off and your APS account number (if available).

• Be Prepared
• During an Outage
• Keeping Food Safe
• Preparing Meals
• Replacing Fuses
• Resetting Circuit Breakers
• Medical Equipment
• Protecting Sensitive Equipment
• Leaving Home
• Call Us
• Storm Outages

More Frequently Asked Questions