Questions About Your Bill

If you receive a bill you feel is incorrect, please call the APS Customer Care Center – available 24-hours-a-day -- at (602) 371-7171in the Phoenix area, or (800) 253-9405. You can also contact your local APS Customer Office. We will work to correct any errors as quickly as possible.

Electric meters are precision instruments built to serve reliably for many years. While they are tested regularly to ensure their accuracy, errors can still occur -- both human and mechanical.

We'll promptly investigate any meter concerns, and make every effort to notify you of our progress. In the meantime, we recommend that you pay the undisputed portion of the bill. Service will not be disconnected, if you do not pay the disputed portion of your bill. When the investigation is completed, you will be informed of the findings.

If your billing is found to be correct, we'll ask you to make full payment within five working days from the date you are notified. Otherwise, the normal credit and collection procedure will apply. (See Delinquent payments)

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