Questions About Your Bill

If you have questions about your electric bill, there are many resources at aps.com available to help you take a closer look at your account. For example, by registering your account you will be able to access your usage history to see how your current energy use compares to previous bills for similar months.

In just a few minutes, you can find more easy and inexpensive things you can do to use less energy and lower your bills, by completing the APS Energy Analyzer. The analyzer is fun and interactive. It guides you through your home, helps you evaluate where you use energy and provides customized suggestions on how you can reduce your energy use. It even compares your energy use with similar homes.

You can also perform a rate comparison to see if you are on the best rate plan for your lifestyle. If you have questions about your rate, you can see the breakdown on our pricing detailed chart.

The APS Customer Care Center is available for assistance 24-hours-a-day, seven days a week. You can reach us at (602) 371-7171 in the metropolitan Phoenix area, or toll-free at (800) 253-9405.

How do I know my meter is accurate?
Electric meters are precision instruments built to serve reliably for many years. They are tested to ensure their accuracy before they are installed, and the Arizona Corporation Commission requires that meters test within a +/-3 percent range of accuracy. If the meter is outside of this range when probed, we may initiate a meter test or replacement to ensure that the meter is functioning within this range.

Why did my bill increase when I didn't do anything different from last month?
There are many factors that may cause electrical usage to increase, even though you may have not changed how your usage pattern. For example, in desert areas, a typical customer bill may increase as much as 50 percent from the months of April to June due to changes in the weather. Although you may not have changed your thermostat setting, air conditioners run longer as temperatures become warmer, increasing energy use.

Another factor is that our rates change seasonally and summer rates go into effect annually starting in May and continue through October. Winter rates apply from November through April when energy demand is lower in Arizona. Our pricing detail chart shows the both summer and winter rates.

What do I do if I have a billing dispute? 
If your account is being reviewed or your meter is being tested, we recommend that you pay the current bill amount in order to keep your account current. We will notify you of the results as soon as we have information and will promptly rebill your account if there are adjustments required.

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