Delinquent Payments

Unlike many things you buy, you pay for your electricity after you have used it. That's why we ask you to pay your bill upon receipt.

• Your bill is delinquent 15 days after the issue date. A late charge of 1.5 percent (18 percent annually) is assessed on delinquent amounts.
• If for any reason you are unable to pay your bill by its due date, please call us immediately and our Associates will try to refer you to organizations and agencies that may be able to provide assistance.
• After six months of service at your new location, you may make payment arrangements by calling the APS Customer Care Center – available 24-hours-a-day -- at (602) 371-7171 in the Phoenix area, or (800) 253-9405.

Please have your account number handy. The phone system will ask you to dial in your account number to make a payment arrangement.

• You can also make payment arrangements online by entering your account number and password.
• If paying your bill becomes a challenge, please call us. Without acceptable arrangements or payment, your service will be disconnected until payment is received.
• To have the electricity turned back on, we will ask you to pay your total bill, a new security deposit of two times the average bill and a $25 to $125 plus taxes and fees reconnection charge. Service will be restored the next business day after payment in full, and deposit (if applicable) have been received.

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