APS :: My Account Frequently Asked Questions

Power & Energy Services, Residential and Business: APS

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Frequently Asked Questions about My Account

Your My Account page offers tools to help you manage your account and energy use. The information below can assist you in finding all the great aps.com features you have used in the past, and introduce you to new ones.

Select a topic below to view the steps for completing common account tasks.

How do I...

Pay my bill	View my bill
View available payment options	View or delete a scheduled payment
Edit, add or delete a bank account	View my payment history
Go paperless (turn paper bill off)	Add or update my home or business energy profile
View my billing history	View my Smart Meter data
Compare my bill to last month's or last year's	Find ways to save money on my bill
Find the best rate for my lifestyle	Change my rate plan
Find out my monthly payment amount and sign up for Equalizer (level billing plan)	Remove my account from Equalizer
Sign up for AutoPay (automatic monthly payments)	Remove my account from AutoPay
Change or cancel an AutoPay payment	Change my AutoPay bank account
Sign up for SurePay	Remove my account from SurePay
Change or cancel a SurePay payment	Change my SurePay bank account
Update my Profile (make changes to my account information)	Complete other account tasks
Set up a payment arrangement	View a payment arrangement
View messages about my account	Update my e-mail address
Read the current newsletter	Start or stop electric service
Learn about Green Choice Rates	Logout of My Account
Contact APS	Find APS phone numbers

Pay my bill

Select My Bill
Select Pay Bill
Follow the steps to complete online payment

You can also pay your bill from the Pay Bill link in the Account Summary box.

View my bill

Select My Bill
Select View My Bill
Window will open to display current billing information

You can also view your bill from the View Bill link in the Account Summary box.

View available payment options

Select My Options
Select Ways to Pay
Displays various options for monthly bill payment, as well as payment of security deposits and contributing to the SHARE program

View or delete a scheduled payment

Select My Bill
Select View Scheduled Payment
View, edit or delete your payment

Edit, add or delete a bank account

Select My Options
Select Ways to Pay
Select Manage Bank Information
Add an Additional Bank Account or edit an existing account
You must delete any pending payments from a bank account prior to deleting a bank account

View my payment history

Select My Account
Select Payment History
View up to 24 months of payment history

You can also view your payment history from the Payment History link in the Account Summary box.

Go paperless (turn paper bill off)

Select My Bill
Select Turn Paper Bill Off
Select preference for monthly bill delivery
Confirm your e-mail address for bill notification

Add or update my home or business energy profile

Select My Energy
Select Home Energy Profile or Business Energy Profile
Complete questionnaire and submit to save your profile

Remember to update your profile if you make changes or improvements to your home.

View my billing history

Select My Bill
Select Bill History
View up to 24 months of billing history

View my Smart Meter data

Smart meter data is now located on the My Account page, in the My smart meter area.
Select View and graph my Smart Meter data to see daily and hourly and demand usage.
On the graphs page, pick your desired graph from the dropdown and select Refresh graph to view your selection.
The previous day's information is normally available by 4 p.m. each day.

*The My Smart Meter area will only display if a Smart Meter is installed at your home and you have received at least one bill with usage from your new meter only.

Compare my bill to last month's or last year's

Select My Bill
Select Bill Comparison
From the Selected Bill drop-down list, choose bill you would like to compare
Select last month or last year to compare bill against

Find ways to save money on my bill

Select My Energy
Select Energy Analyzer
Follow the steps to complete the profile information for your home or business
Use the tabs at the top of the page to find customized ways to save, improve your home or business, and learn about energy

Find the best rate for my lifestyle

Select My Options
Select Rate Comparison
Click the Start Rate Comparison link at bottom of page
A graph will compare your current rate plan to all other available rate plans and advise if there is one that could save you money on your annual energy costs
If you decide to switch rate plans, select Next at the bottom of the page

Change my rate plan

Select My Options
Select Rate Comparison
Click the Start Rate Comparison link at bottom of page
A graph will compare your current rate plan to all other available rate plans and advise if there is one that could save you money on your annual energy costs
If you decide to switch rate plans, select Next at the bottom of the page
Enter your daytime phone number and confirm your rate selection
Select Next to submit your rate change request

Find out my monthly payment amount and sign up for Equalizer (level billing plan)

Select My Options
Select Equalizer
Review the information regarding the plan and eligibility guidelines
Click Sign up for Equalizer online to review your monthly payment amount
Select Enroll Now to complete your enrollment

Remove my account from Equalizer

At this time it is not possible to de-enrollment from Equalizer online
Contact us by phone, 24-hours-a-day, seven-days-a-week to remove your account from Equalizer

Sign up for AutoPay (automatic monthly payments)

Select My Options
Select AutoPay
Select Enroll in AutoPay
Review the information regarding the plan
Add or select an existing bank account for automatic payments
Select Enroll in AutoPay to complete enrollment

Remove my account from AutoPay

Select My Options
Select AutoPay
Select De-enroll from AutoPay
You will be advised of any pending AutoPay payments
Select Submit to confirm de-enrollment

Change or cancel an AutoPay payment

Select My Options
Select AutoPay
Select Review/edit scheduled AutoPay Payment(s)
Select edit to change your Payment Date
Enter a new amount in the payment box to change your payment amount
Select delete to cancel your scheduled payment

Change my AutoPay bank account

Select My Options
Select AutoPay
Select Manage Bank Account Information
Select edit to update an existing bank account
Select Additional Bank Account to add a new account
After you have added a new account, select the make this my AutoPay account radio button
If you have a pending payment, you will be given the option to use the new bank account for the pending payment

Sign up for SurePay

Surepay sign up cannot be completed online
Download a SurePay application
Complete and sign application
Return to APS with necessary documents via U.S. mail

Remove my account from SurePay

Accounts cannot be removed from SurePay online
Contact us at (602) 371-7171 or (800) 253-9405, 24-hours-a-day, seven-days-a-week to remove your account from SurePay.

Change or cancel a SurePay payment

SurePay payments cannot be changed on cancelled online
Contact us at (602) 371-7171 or (800) 253-9405, 24-hours-a-day, seven-days-a-week to cancel a payment
A minimum of 24 hours notice is need to cancel a SurePay payment
The amount of a SurePay payment cannot be changed. Only cancellation is available

Change my SurePay bank account

SurePay bank accounts cannot be changed online
Download a new SurePay application
Submit via U.S. Mail
If your old bank account has been closed, contact us at (602) 371-7171 or (800) 253-9405, 24-hours-a-day, seven-days-a-week to cancel your current bank account and prevent returned payments.

Update my Profile (make changes to my account information)

Select My Profile
Select Update Profile
Select information to update including:
- Password
- Remember me status
- Subscriptions to Newsletter and payment notices
- E-mail and mailing address
- Your phone numbers
- SHARE pledge

Complete other account tasks

Select My Account
Select Manage Account
Select link for desired task including:
- View and print a Letter of Credit/Credit History
- Download usage history
- Nickname your APS account(s)
- Print a Letter of Authorization (business only)

Set up a payment arrangement

Select My Bill
Select Make a Payment Arrangement*

*This option will only be available if your account is eligible for a payment arrangement.

View a payment arrangement

Select My Bill
Select View Payment Arrangement*

*This option will only be available if a payment arrangement is active on your account.

View messages about my account

Select My Messages from the Additional Links list on the right side of your My Account page
Available messages will be displayed in the Inbox
View, save or delete messages

Update my e-mail address

Select My Profile
Select Update E-mail Address
Update your e-mail address
Submit to save your change

Read the current newsletter

Select Newsletter from the Additional Links list on the right side of your My Account page
An overview of the current APS newsletter will be displayed
Select View full newsletter in PDF format to view full newsletter

Start or stop electric service

Select My Account
Select Start/Stop Service
Follow the steps to complete the online application

Learn about Green Choice Rates

Select My Options
Select Green Choice Rates
Review the information regarding available Green Choice rates
Follow the links to sign-up

Logout of My Account

Select Logout from the Additional Links list on the right side of your My Account page

Contact APS

Select My APS
Select Contact Us
Complete the contact form
Select Submit

Find APS phone numbers

Select My APS
Select APS Phone Numbers