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Program overview | How it works | FAQ
Who is eligible to participate?
APS Peak Solutions® is available to APS business customers in the Metropolitan Phoenix and Yuma areas -- subject to metering restrictions -- with air-conditioning, lighting, motors, pumps and other loads or processes which can be reduced or cycled. Customers with metered load enrolled in other similar APS demand response rate programs, such as the critical peak pricing or interruptible rate, are not eligible for this program.
Can customers use their on-site diesel generator or other distributive generation to accomplish their load reduction?
No, this program prohibits the use of on-site generators or distributive generation to satisfy customer's load reduction. APS requires additional metering on these on-site generators to ensure this requirement is satisfied.
How does APS Peak Solutions work?
Through the APS Peak Solutions program we work to identify, qualify and enroll commercial and industrial businesses and institutions in demand response. These organizations agree to reduce electricity demand in exchange for payments.
If your business is able to and agrees to reduce demand in the months of June through September, you will receive a payment regardless of whether or not a demand response event is actually called.
There is no cost to participate in APS Peak Solutions demand response program.
Will comfort level be affected during activation?
The energy saving measures you execute during the demand response events or conservation periods will be up to you. We will design a plan for your facility that delivers minimal impact on employees and customers. In fact, in some cases there is no noticeable change in the comfort level compared with the time prior to the conservation period.
How often will the program be activated?
The APS Peak Solutions program typically operates on a few selected days from 12 p.m. to 8 p.m., June through September. You can expect several conservation periods throughout the summer. A conservation period will not last longer than 6 hours on any given day. Total conservation period hours over the summer typically amount to less than 1% of the total hours in a year.
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Why is APS offering this program?
APS customers use most of their electricity in the summer. As the area grows, demand for electricity reaches higher and higher peak levels. This puts a strain on the power system. APS Peak Solutions is an energy management program that provides a way for your business to use energy wisely and have a positive impact on Arizona's environment by lowering energy use during hot afternoons and delaying the need to build additional power plants.
How does the annual thank-you check work?
The annual thank-you check is broken down into a capacity (KW) and energy (KWh) payment. Customers will receive a thank you check based on the amount of capacity and energy reduction, as calculated by APS, during the program year. Thank you checks will arrive typically in December following the end of the cooling season.
Can I change my mind?
Yes. Customers may opt out of the program for the following program year by notifying us at least 60 days prior to the end of the current program year. Once removed from the program, you will no longer receive an annual thank you check.
What if there is a problem?
If you have a question about about the program, just call your APS Peak Solutions Representative or call us toll-free at (877) 797-7443, Monday through Friday, 8 a.m. to 5 p.m., for prompt customer service and technical assistance.
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