Questions About Your Bill

If you receive a bill you feel is inaccurate, please call the APS Business Center at (602) 371-6767 in the Phoenix area, or (800) 253-9407. We will work with you to alleviate any concerns before they become problems.

Although our electric meters are tested regularly to ensure their accuracy, errors can occur, both human and mechanical.

If an error does occur, we'll promptly investigate and keep you apprised of our progress. In the meantime, we recommend that you pay the undisputed portion of the bill. Service will not be disconnected, if you do not pay the disputed portion of your bill. 

If your billing is found to be correct, we'll ask you to make full payment within five working days from the time we notify you that your bill is correct. Otherwise, the normal credit and collection procedure will apply. (See Delinquent Payments). 

More Credit Policies