What You Can Expect

• Three to four weeks before work begins, APS will deliver a letter to you stating a cable replacement project will be taking place (date and time).    
• Survey crews will first locate the underground cable and prepare the area for new cable installation.    
• When the cable replacement job begins, you will see contract crews digging in your neighborhood.    
• During cable replacement, crews will need to turn off the electricity to transfer the service from the old cable to the new cable. These outages typically last about 2 to 4 hours. We will deliver a notice to you 2 to 3 days before an outage, detailing the date and times service is expected to be off. 

• If you or another member of your household require medical equipment in your home, contact the  APS Medical Care Program at (602) 371-7607, or your local APS business office if you reside outside the Phoenix area.    
• The cable replacement program is part of our ongoing commitment to provide you with excellence in customer service. If you have constructive feedback about this process, or our customer service in general, contact us.  
• An APS field coordinator will be on-site to assist you with any questions or problems that you may encounter. All APS employees as well as our licensed contract crews carry identification. Please feel free to ask for it.    
• A survey, delivered to your home after our work is completed, allows you to judge our efforts in keeping you well informed, reducing your inconvenience, general neatness and the condition of your property.  Please take the time to complete this survey.