Steps to Take Before and During an Outage

First Things First

When your power goes off, check your neighborhood. If you are the only one without power, check to see if a fuse is blown or the main circuit breaker has tripped.

If you don't find a problem there, look outside at the service wire connected to your house. If it is down, don't go near it since it may be charged with electricity. Instead, immediately call APS at (602) 371-7171 or (800) 253-9405, or your local fire department.

If other homes in your neighborhood are without power, notify APS. If you can't get through, chances are many other people are calling us and our switchboard is busy. Please continue trying until you get an answer.

When you call, we will need your name, address, phone number, how long your power has been off and your APS account number (if available).

During an Outage  

During any power interruption, immediately turn off or disconnect all major appliances (air-conditioner, dryer, washer, dishwasher, range). Also, disconnect any heavy-duty motors such as pool pumps or water heaters. 

When the electricity comes back on, a sudden surge of power caused by the high demand for electricity could complicate and delay power restoration efforts. A second outage is more likely to occur if you don't turn off  major appliances when an outage occurs. 

Leave on just a few lights so you'll know when power has been restored. Don't turn off the freezer or refrigerator as you might forget to turn them back on when power is restored. Please check out tips for keeping food safe.

Wait at least one minute after the power is restored before turning back on all equipment.