Report Power Outage

APS customers often play a very important role in reporting and minimizing power outages, and we appreciate your assistance.  

To report power failures or downed power lines, please contact the APS Customer Care Center at (602) 371-7171 in the Phoenix area, or (800) 253-9405. We have personnel available to take your call 24 hours a day, 7 days a week.  Business customers may call (602) 371-6767 in the Phoenix area, or (800) 253-9407.

APS wants you to remain safe and comfortable during an electrical outage. There are things you can do before an outage occurs to make it easier for you and your family to get through the outage.

Be prepared for outages all year and especially during the summer months when wind and lightning storms are more likely to occur.

• Have several easy-to-find flashlights in familiar places throughout your home,and stock up on extra batteries.    
• Candles can be fire hazards. Never place them near curtains or other flammable material. Never leave candles unattended in a room.    
• A battery-operated radio should also be a part of your emergency equipment. APS will keep the news media informed of when electricity will be restored.    
• If you have an electrically-operated garage door opener, be sure to familiarize yourself with the owner's manual so you will be able to release the door when the power is off. If you don't have a manual, you may be able to obtain information by calling a contractor who installs your brand of door opener.