APS Ranked Second Among 100 Web Sites In U.S. And Canada

September 1, 2009

The APS Web site, aps.com, has been ranked second out of 100 utility Web sites throughout the United States and Canada.

“APS’ ranking in the top quartile demonstrates its commitment to have a Web site that gives customers what they need online,” said Andrew Heath, Director of E Source Customer Satisfaction Services.

Between December 2008 and May 2009, a team of residential customers reviewed and ranked the electric and gas industry Web sites, which were then analyzed by E Source researchers. E Source claims “the largest, most detailed benchmark of electric and gas Web sites.”

Tammy McLeod, APS Chief Customer Officer said, “While we are honored to receive this high distinction, the clear winner is the customer.”

McLeod said APS remains committed to providing additional forward-thinking initiatives that make it easier for customers to learn and use services, such as aps.com.

Terry Orlick, Director, APS Customer Information & Programs, said the APS Web site was recognized for providing ease of use and understanding of customer self-service options, ways for customers to manage their bills and energy savings tips and features, such as the animated “Phantom Energy” area (www.aps.com/Phantom) introduced last year.

E Source analyzed the Web sites of the largest electric and gas companies in the United States and Canada and a representative set of smaller and mid-sized utilities. Avista Utilities ranked first and South Carolina Electric & Gas ranked third.

APS, Arizona’s largest and longest-serving electricity utility, serves about 1.1 million customers in 11 of the state’s 15 counties. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Maria Arellano, Media Contact
(602) 250-3155