APS Warns Customers of Fraud Attempt
Call Authorities in Event of Misrepresentation

June 5, 2009

APS warns its customers that it has received reports of an individual falsely claiming to represent the company to gain entry into a customer's home.

A Paradise Valley resident on Thursday reported that a man claiming to be an APS employee approached the residence, saying that he needed to gain entry into the home to test the electric system. Once inside the home, the man asked the resident to watch a light in the back bedroom to see if it flickered while he performed tests in another area of the home. It is believed the man may have used this opportunity to burglarize the home.

APS does not participate in practices like the one described above. Any customer who is contacted by a person claiming to be an APS employee should look and/or ask for the following:

• An APS employee identification card with the APS logo and the employee's photo
• A clearly marked APS vehicle

APS representatives may not always wear uniforms with the APS logo. However, all permanent employees are required to carry identification. On occasion, the company uses contract workers who are required to carry a letter of introduction from APS.

If there ever is a question about the validity of a person claiming to be an APS representative, customers are urged to ask for an employee identification number and to call the APS Customer Care Center at (602) 371-7171 to verify employee status.

If a person is misrepresenting himself/herself as an APS employee, customers should immediately call 911.

APS, Arizona's largest and longest-serving electric utility, serves more than 1.1 million customers in 11 of the state's 15 counties. With headquarters in Phoenix, APS is the largest subsidiary of Pinnacle West Capital Corporation (NYSE:PNW).

Damon Gross, APS Media
(602) 250-2269