Skip Ribbon Commands
Skip to main content

what would you like to do?

report an outage

  • residential
    855-688-2437 (855-OUTAGES)
    statewide
  • business
    602-371-6767 in the Phoenix area
    800-253-9407 statewide

 

report a street light outage

you can submit a street light outage report online to let us know the location and type of light to repair

report

learn about electrical safety

it's always important to be safe around electricity, especially during an outage

find out more

what to do during an outage
 
  • Check with neighbors. If your home is the only one without service, it’s most likely a problem with your electric service. Read “resetting your circuit breakerfor help.
  • Call APS at 855-688-2437. Reporting an outage helps us to locate and fix the problem faster.
  • Don’t try to repair electrical problems on your own. Electricity can be deadly.
  • Use flashlights. If a flashlight isn't available and you must use candles, keep them away from curtains and other flammable materials. Never leave candles unattended.
  • Don't open refrigerators or freezers more than necessary. Food can be preserved for long periods without electricity if the doors are kept closed.
  • Turn off and unplug all unnecessary electrical equipment and appliances. This will protect your valuables from electrical spikes and keep the electrical system from overloading when power returns. Wait 5-10 minutes after power comes on to plug in and turn on major appliances and electrical equipment.
content image
  • If you have a need for electrically operated medical equipment, make arrangements for a place to stay with electricity in the event of an extended outage. In an emergency, call 911.
  • Don't cook indoors with devices designed for outdoor use, such as charcoal grills and camp stoves. Carbon monoxide from these devices can make you ill and can even be fatal.
  • In hot weather, drink plenty of fluids to prevent heat-related illness.
  • In cold weather, wear layers of clothes and move around to keep warm.

see more close

+-

preparing for an outage
  • Place flashlights and extra batteries in handy locations
  • Have your APS account number readily available in case of an outage.
  • Keep important phone numbers (i.e. medical, APS, family and friends) by the phone or stored in your cell phone.
  • Install surge protectors to protect sensitive electrical items like computers.
  • If you use medical equipment that requires electricity, call to register for the APS Medical Preparedness Program at 602-371-6844 (outside metro Phoenix, call 800-253-9405 ext. 6884). This alerts APS to your needs in the event of an outage.
  • Have a gallon of clean water available for each person and non-perishable foods.
  • If you have an automatic garage door, be sure to know how to open the door manually in case you are without power.
  • Follow APS on Twitter for information relating to large or extended outages.​
image

June 30, 2014

While the weather doesn’t necessarily reflect it yet, monsoon season has arrived. Follow these five tips and stay alert – and safe – when storms approach this summer.

compact
content image
what aps does during an outage
​Learn how APS turns the lights back on.
view pdf

 

restoration of essential services

During storm restoration, facilities that are essential to the health and welfare of the community are given priority. These facilities include:

  • hospitals
  • health care providers
  • police
  • fire
  • news media
content image
After service is restored to priority customers, our strategy is to do whatever it takes to restore the largest number of customer's power as quickly as possible.
 
There are other factors that can impact the time of power restoration: weather conditions, accessibility to damaged areas, time of day, and environmental issues. Since these factors can impact outages differently, it can be difficult to predict restoration times.

see more close

+-

preventing outages
At APS we strive to provide reliable power to our customers around the clock; however outages will happen from time to time. We work hard to prevent outages by:
 
  • clearing vegetation away from power lines
  • investing in smart-grid technologies that can prevent loss of power
  • creating system redundancies in the case of equipment failure
  • regular maintenance and upgrades to our system
content image
wildfires
Drought conditions in Arizona could result in a higher than normal amount of wildfires. With nearly 20,000 miles of overhead power lines around the state, the potential threat of wildfires to our system is real. We prepare for them year-round, planning and continually strengthening our system so that our customers can feel confident they’ll be able to keep cool during the hottest days.
 
  • In the event of a wildfire, APS coordinates with the fire’s incident command as well as local, state and federal agencies. We also work closely with community partners in the affected areas.
  • We may de-energize power lines so fire personnel can work safely within APS rights-of-way. Under normal operating conditions, APS customers should not expect to experience an impact to their service as a result of the company having to temporarily de-energize a major transmission line.
  • We begin to restore power once public officials deem it is safe for our crews to enter the affected area.

image

April 10, 2014

Despite drought conditions that could result in a higher than normal amount of wildfires this summer, APS is well-positioned to meet customer demand, company officials told the Arizona Corporation Commission today.

compact
if you see a downed power line
1 
 
Keep your distance. Stay at least 100 feet away. The ground may be electrified and cause a shock.
2 
 
If the line is touching your car, stay in your car. The tires are good insulators and will protect you.
3 
 
If you must leave your car, be sure you don't touch the ground and the car at the same time. Keep your feet together so they both touch the ground at the same time.
4 
 
If you see someone trapped by a power line, do not try to remove them. Call 911. Then call APS at 855-688-2437
resetting your circuit breaker
If your home is the only one with no power, it may be your circuit breaker box.
  
  • First, turn off all major appliances and most lights. Leave one light on so you can see when power is restored.
  • Make sure your hands are dry and you are standing on a dry surface. Identify the breaker switch that is in (or toward) the "off" position. Turn it all the way to "off" and then to the "on" position.
  • If all the power is off, the main breaker may need to be reset.
  • If the breaker tripped because there is something wrong with an appliance, be sure to have the necessary repairs made before using the appliance again.
Older homes may have fuses instead of circuit breakers. Some fuses have exposed terminals that can deliver a shock when touched. If you are not comfortable changing fuses, call an electrician for assistance.
 
APS owns, and is responsible for electrical wiring up to and including your meter. You are responsible for the wiring beginning with your circuit breaker panel and continuing throughout your home. If wiring repairs are needed within your home, we recommend calling a licensed electrician.
 

see more close

+-

why outages occur

We have been providing reliable electric service since 1886. Even so, there are occasions when electricity is not available to some customers. Here are some of the common causes of outages.

  • high winds
  • heavy rain
  • lightning
  • cars hitting poles
  • fallen trees
  • equipment failures

The moment an outage is reported, our expert teams go into action - day or night, weekday or weekend. Our crews are on call 24 hours a day, 7 days a week, and we're proud of their fast and effective emergency response.

If you experience an outage, you can be sure that we will restore your power as quickly as possible.​


content image