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how can we help?

 
you can reach us: online, by phone, or in person
We try to respond to all email messages within 72 hours. If you need immediate assistance, it’s always best to call our 24-hour Customer Care Center at 602-371-7171. Outside metro-Phoenix, dial 800-253-9405.
you can reach us: online, by phone, or in person
We try to respond to all email messages within 72 hours. If you need immediate assistance with your business account, it’s always best to call our Business Customer Care Center at 602-371-6767. Outside metro-Phoenix, dial 800-253-9407.
APS has representatives throughout the state ready to take your construction questions. The offices are set up to cover geographic areas.
In metro-Phoenix, please use the maps to identify your contact, based on your project type.
 
For all other areas or for general construction questions, please call the number for your area listed on the chart below.
 

project type

contact

New subdivisions, apartments/condos Customer Project Managers (CPM)
Custom homes with no utilities or transformers on or near the lot
(within 200 feet) 
Customer Project Managers (CPM)
New service including custom homes with utilities on or near lot
(within 200 feet) 
Service coordinator
Relocating service panel Service coordinator
Replacing/ upgrading service panel Service coordinator
New or changes to non-metered service Service coordinator
Installation or removal of temporary construction power Service coordinator
Removal of overhead or underground service lines Service coordinator
 
 
office

phone
 

coverage area
  
Metro-Phoenix Customer Construction West
 
(623) 975-5760
Metro Area West of 51st Ave. and North of Northern Ave.
Metro-Phoenix Customer Construction Central (602) 371-7257
Metro Area 51st Ave., East to 16th St., Black Canyon City to Salt River South
Metro-Phoenix Customer Construction East (602) 493-4401
Metro Area East of 16th St.
Buckeye (623) 932-6677 Customer Project Managers (CPM) Map
Casa Grande (520) 421-8370 Customer Project Managers (CPM) Map
Cottonwood (928) 646-8452 Customer Project Managers (CPM) Map
Douglas (520) 364-4451 Customer Project Managers (CPM) Map
Globe (800) 253-9405 Customer Project Managers (CPM) Map
Flagstaff (928) 773-6414 Customer Project Managers (CPM) Map
Holbrook
(928) 524-6279
or
(602) 250-1450
Customer Project Managers (CPM) Map
Parker
(928) 669-2248 Customer Project Managers (CPM) Map
Payson
(800) 253-9405
or
(928) 474-2204
Customer Project Managers (CPM) Map
Prescott (602) 371-7171 Customer Project Managers (CPM) Map
Show Low
(928) 536-4602
or
(928) 536-3121
Customer Project Managers (CPM) Map
Wickenburg
(800) 253-9405
or
(928) 684-5471
Customer Project Managers (CPM) Map
Winslow
(928) 289-6495 or
(928) 289-3419 for customers on Hopi reservation
Customer Project Managers (CPM) Map
Williams
(928) 773-6329
or
(928) 773-6332
Customer Project Managers (CPM) Map
Yuma
(928) 782-7151 Customer Project Managers (CPM) Map

phone

residential customer care
phoenix-metro: 602-371-7171
other areas: 800-253-9405

business customer care
phoenix-metro: 602-371-6767
other areas: 800-253-9407

 

asistencia en espanol
phoenix-metro:
602-371-6861
other areas:
800-252-9410

 

telecommunications
for the Deaf (TDD)
AZ relay service:
dial 711
 
 

pay in person

  • payment location
  • kiosk
  • aps office
(optional)
did you know?
You can pay your bill from your checking or savings account free of charge,
24-hours-a-day, seven-days-a-week online or by calling us at 602-371-7171 (metro Phoenix) or 800-253-9405 (other areas).
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during 2009 and 2010, navigant, an independent third party measurement, evaluation and results, (MER) contractor.

office locations

APS office locations are closed on Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving (Thanksgiving Day & the Friday after Thanksgiving), Christmas Day and New Year's Day. Our Chandler office only is closed on Presidents' Day.

filter results:  all |  a - g |  h - m |  n - s |  t - z
officeaddresshourscommentsTitle
Bisbee office101 Naco Hwy. Bisbee, AZ 85603Mon-Fri 8:30 am - 1 pm, 2 pm - 4:30 pmCorner of HWY 92 & Naco HWY in the Safeway Plaza. Closed for lunch.Bisbee office
Buckeye office615 N 4 St. Buckeye, AZ 85326Mon-Fri 8:30 am - 5 pm Buckeye office
Casa Grande office318 N Marshall St. Casa Grande, AZ 85222Mon-Fri 8:30 am - 5 pm Casa Grande office
Chandler office175 S Arizona Ave. Chandler, AZ 85225Mon-Fri 8 am - 5 pmInside Chander City Hall. There is a shared payment drop box near the parking lot on Chicago St.Chandler office
Copper Square office145 E Jefferson St. Phoenix, AZ 85004Mon-Fri 8:30 am - 5 pmInside US Airways Arena, next to ticket booth. Parking validation is available.Copper Square office
Cottonwood office1250 E Hwy 89A Cottonwood, AZ 86326Mon-Fri 8:30 am - 1 pm, 2 pm - 5 pmclosed for lunchCottonwood office
Douglas office1034 F Ave Douglas, AZ 85607Mon-Fri 8:30 am - 4:30 pm Douglas office
Flagstaff office211 W. Aspen Ave. Flagstaff, AZ 86001Summer Hours - 7 am - 4 pm (May 1 - Aug 31), Winter Hours - 8 am - 5 pm (Sept 1 - Apr 30) Flagstaff office
Gilbert office119 N Gilbert Rd. Gilbert, AZ 85234Mon-Fri 8:30 am – 1 pm, 2 pm - 5 pmclosed for lunchGilbert office
Glendale office5723 W Glendale Ave, Glendale, AZ 85301Mon - Fri 8:30 am - 5 pm Glendale office
( 1 - 10  of 23)   prev 1 2 3  
results per page  

 

problems with the website?

call us
monday-friday - 8 a.m. - 8 p.m.
saturday - 8 a.m. - 6 p.m.
sunday - 8 a.m. - 4.30 p.m.
phoenix-metro
602-371-5775
other areas:
800-659-2975

mail

written correspondence:

aps
PO Box 53933 Sta. 3200 Phoenix, AZ 85072-3933

mail your payment to:

aps
PO Box 2906 Phoenix, AZ 85062-2906