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Frequently Asked Questions Q. How do I sign up for dusk-to-dawn lighting service? A. You can contact APS at (602) 371-7171, 24 hours a day. You will be asked for the address, particular location of the pole and your existing APS account number, if available. If you do not own the property, APS needs a copy of your lease that indicates you will be at the property for as long as the dusk-to-dawn lighting contract will be in effect. Q. Who maintains the dusk-to-dawn lights? A. APS maintains the lights, but customers are responsible for notifying us if service is needed. If there are any problems with the light, simply contact APS at (602) 371-7171, 24 hours a day, to report the problem. Q. What happens after the contract expires? A. Your agreement becomes month-to-month after the contract expires. You can either keep paying the monthly fees for the light or have it removed by sending APS a 30-day written notice to disconnect the lighting service. Q. What if I move before my dusk-to-dawn lighting contract is fulfilled? A. The customer who takes over your property may agree in writing to fulfill your contact and pay your balance of monthly charges. If the new APS customer does not agree to take over the original agreement, then you would be liable to fulfill the terms of the contract. Q. How do I report a streetlight outage? A. You can report a streetlight outage here or you can call APS at (602) 371-7171, 24 hours a day. Q. How do I request a streetlight? A. All street light requests must first be initiated with your City, Phoenix Metro and Statewide areas. The City or County will review your request, and if approved, will initiate the installation with APS. Q. Does APS have a lighting program for private property? A. Yes, please check for more information dusk-to-dawn. Q. I am a developer and and want to have streetlights installed on my project, what do I need to do? A. You can access this information through installations
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